Frequently asked questions

Keepy is an iPhone app for saving your kids’ artwork, schoolwork and everyday moments. Snap a photo, add a voice or video story, and share it privately with the family members you invite. Everything is organized by child and by date.

Tap the + button, choose the camera and point it at the drawing. Keepy finds the edges and straightens the page. You can also pick photos and videos you already have, several at a time.

When you sign up, Keepy asks for your first child’s name. To add more, open the kids menu and tap +add. A profile photo is optional.

Yes. Open any memory and tap add voice or add video to record your child explaining what they made.

Keepy for Android is coming soon. Until then, if you already have an account, you can see all your memories on the web at keepy.me/myaccount and download them at any time.

Invite them as Fans from the fans screen in the app. They get an email invitation, and once they join they see new memories as you add them and can reply with a comment, a voice message or a video.

Only you and the Fans you invite. Keepy has no public feed, and your memories are not visible to other Keepy users or search engines. You can remove a Fan at any time.

Yes. Invite your partner as a Fan and choose “mom” or “dad”. You each keep your own login, and you can both add memories to the same kids. Other Fans can view and comment, but not add.

Yes. Log in at keepy.me/myaccount to open your private web gallery.

Log in at keepy.me/myaccount/export and choose Download. You get your photos, videos and stories as files you can keep anywhere.

Yes. In the app, open Settings and tap link Dropbox account. Keepy then copies your memories to your own Dropbox as well.

Open the memory, tap the pencil icon, then the trash icon.

In the app, open Settings and tap delete account. This deletes your account, your kids’ profiles and your memories. A child you share with another parent stays in that parent’s account. If you want a copy first, download your memories. If you can’t open the app, email help@keepy.me from your account’s email address.

On the app’s login screen, or at keepy.me/myaccount, tap Forgot your password? and we’ll email you a reset link.

Facebook login is no longer available. Use Forgot your password? with the email address of your Facebook account to set a password, then log in with your email.

Keepy is free to use, with a monthly limit on new memories. Keepy Unlimited removes the limit and is billed monthly, yearly, or once for life. Prices for your country are shown in the app and the App Store.

Subscriptions are managed by Apple. On your iPhone, open Settings → your name → Subscriptions → Keepy, or open your App Store subscriptions. Cancel at least 24 hours before the renewal date to avoid the next charge.

In the app, open Settings and tap restore purchases. If that doesn’t fix it, email help@keepy.me with your Apple receipt.

Apple handles payments and refunds. Request one at reportaproblem.apple.com.