Support

Email us at help@keepy.me. Please write from the email address you use for Keepy so we can find your account.

In the app you can also send us a message from Settings → send feedback.

Quick help

• Log in on the webOpen your private gallery on any computer.
• Reset your passwordOn the login page, choose “Forgot your password?”.
• Download all your memoriesPhotos, videos and stories, as files.
• Manage or cancel Keepy UnlimitedSubscriptions are managed in your Apple account.
• Read the FAQSharing with family, Dropbox backup, pricing and more.

Deleting your account

In the app, open Settings and tap delete account. If you can’t use the app, email help@keepy.me from your account’s email address and we’ll delete it for you. Want to keep your memories? Download them first.

Android

Keepy for Android isn’t in the Google Play Store right now. If you have an account, your memories are safe: log in at keepy.me/myaccount to see them, or download everything. Questions? help@keepy.me.

Signed up with Facebook?

Facebook login is no longer available. On the login page, choose Forgot your password? and enter the email address of your Facebook account. We’ll send you a link to set a password.

Privacy

Read our privacy policy and terms of use. For privacy requests, email privacy@keepy.me.